Being able to contact your web hosting provider whenever you have any type of questions or experience any issues is quite important and how fast they will reply and react is usually essential, in particular when your site is business-oriented, as longer downtime can often mean losing potential clients. The support options are usually a quick way to identify genuine suppliers from resellers. The second typically reply just to email messages or support tickets and you will have to wait for a day or more to get a response. If your problem requires several responses, you will end up losing several days to get a problem solved. When you use an authentic and reputable hosting supplier, you should be in a position to get in touch with the support team at any moment and receive a quick reply whatever the problem or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Web Hosting
We provide you with 24/7 customer, billing and tech support for all of our Linux web hosting
. Even if you are not our customer yet and you have questions, we can help you without delay and supply you with the necessary info, so as to give you a choice to make the best decision when you purchase your new website hosting account. We're available any time, including weekends and holidays, and we provide multiple ways of communication to contact us - live chat, phone, email messages and support tickets. For your convenience, we now have a couple of phone numbers around the world, so that you can call the one which is closer to you. The max response time for your e-mail messages and your tickets is one hour. The regular response time is around 15-20 minutes, so you can forget all about waiting for days to receive assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you can reap the benefits of our 24/7 tech support services even on public holidays. All of your sites will be available at all times and so will we. With various connection options, you are able to choose the best approach to contact us and inquire about our services in case you do not have an account yet, or ask for support in case you are already our customer. You can phone us, start a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with 1-hour reply time warranty, although it rarely takes more than 20 mins to receive assistance irrespective of the nature of the problem. Using our customer and tech support services, we'll be available for you every time you need us, not a few days after that.
24/7 Customer Support in VPS Web Hosting
Using our Linux VPS web hosting packages
, you won't ever need to wait for more than an hour to get assistance for any issue that you may encounter with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets that you open via your billing Control Panel or e-mail messages that you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries around the world and a live chat service where we will assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the numerous means of communication, so regardless what your question or problem is, there is always somebody to help you out quickly. In case you need help with third-party software, that you cannot deploy or which gives you troubles, you'll be able to take advantage of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max reply time guarantee, you will enjoy timely support when you acquire a dedicated server
through our company. Our customer and technical support crews are online 24/7/365, so every time you open a ticket via your billing account or you send an email about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the better option if the issue involved requires longer time to be solved or when it has to be sent to our admins, because it's easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live agent using our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.