There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a ticketing system. It’s the easiest channel of correspondence for a variety of reasons. In case no client support staff member is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always be received. Furthermore, you can copy & paste large bits of information without having to worry about typing errors, and if a particular problem requires more time to be fixed or a number of replies must be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which implies that if you need to provide information or to adhere to directions, you’ll need to use at least 2 separate systems and this number can rise if you desire to manage a number of domain names. Also, a lot of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.