There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a ticketing system. It’s the easiest channel of correspondence for a variety of reasons. In case no client support staff member is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always be received. Furthermore, you can copy & paste large bits of information without having to worry about typing errors, and if a particular problem requires more time to be fixed or a number of replies must be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which implies that if you need to provide information or to adhere to directions, you’ll need to use at least 2 separate systems and this number can rise if you desire to manage a number of domain names. Also, a lot of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Web Hosting
Our Linux web hosting come bundled with an integrated support ticket system, which is part of our custom Hepsia Control Panel. Unlike other similar tools, Hepsia permits you to manage everything associated with the web hosting service itself in the same location – invoices, files, emails, tickets, etc., avoiding the necessity to use different admin consoles. In the event that you have any technical or pre-sales questions or any difficulties, you can send a ticket with a few mouse clicks without signing out of your Control Panel. During the process, you may pick a category and our system will present you with a number of educational articles, which will provide you with additional info and which may help you fix any particular issue before you actually open a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with our company and you would like to get in touch with our help desk staff, you’ll be able to send a support ticket directly from your Hepsia Control Panel instead of going through a totally different customer support platform as you’ll need to do with the majority of hosting providers on the marketplace. Our integrated ticketing system will enable you to post a new ticket without any difficulties and to go through older tickets using an intelligent search filter. In addition, you will be able to have a look at the relevant knowledge base articles that our system will offer you in accordance with the problem category that you select for your new ticket. You can carry out all the abovementioned things without signing out of your Control Panel at any time, which goes to say that if you stumble upon any complication or have an inquiry, you can contact our support engineers and resolve the given issue in no more than one hour through one single platform.