A live chat is one of the methods of communication offered by some web hosting suppliers as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or technical assistance. This way of communication is quicker than a support ticket and it'll make it less likely to misunderstand or misspell something compared to a phone call with an agent. In addition, if the problem that you have needs some time to be investigated and resolved, you can do something different in the meantime instead of just waiting, like you would have to do when you call. You can also employ a live chat assistance service free of charge as long as you have web access even when your hosting supplier is located in another country and they do not have a local telephone number you can call.
Live Chat Support in Web Hosting
As we consider the fact that a lot of problems are usually resolved when you chat with a live person, we offer a live chat service for all our potential and active clients. Our chat is available every day and our support agents will help you with a number of questions and problems. If you are not our customer yet, you're able to learn more about our web hosting packages and the web hosting environment in general to make sure that your web sites will run efficiently on our servers. In case you already have an account and you've got some questions or you experience any troubles with some of our solutions, you can get in touch with us through the live chat and we will provide the required information or assist you to troubleshoot the issue. You'll have to open a trouble ticket for some troubles that need more time or the help of a sysadmin, but for a number of basic problems you can get help right away.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is online every single day, even on weekends and holidays. It is the best way to find out more information about our semi-dedicated hosting packages if you do not have an account yet or to have a problem resolved in case you are a client and our customer support representatives will assist you promptly regardless of the time of the day you join the chat. In case you are unsure which package is better for your sites, in case you need a piece of advice whether you should acquire a specific upgrade and how to obtain it or in case you have problems setting up an email account on your computer system, you are able to contact us and we'll supply you with the needed details very quickly. Our live chat is online even after our telephone lines go off for the day, which means that if you have an account here, you can rest assured that you'll always get instant help with any question or issue that comes up.