If you are a website owner, a problem could always show up and it does not automatically need to be related to the hosting service itself. For instance, something could go wrong when you update an Internet app or some important content could be edited or deleted incidentally. Regardless of what the essence of the problem might be, you will have to contact the client service team and request them to retrieve a backup or to assist you in resolving the problem that you’re experiencing. How fast they’ll do it will determine the length of time that your sites will be unavailable. For certain websites such as social networking websites or web shops, a continuous outage duration too often means losing visitors and cash. That said, it is quite important to use the services of a company that provides not only a good technical support service, but also a fast one.
One-Hour Response Guarantee in Web Hosting
If you’re using any of our Linux web hosting and you’ve got a question or encounter a certain difficulty, you can get in touch with us 24/7/365 by submitting a client support ticket or by writing an e-mail and we promise that you’ll obtain a response in no more than an hour. In case the issue can be solved, we’ll do it before we reply to you, whilst if there’s something that you have to do on your end, we will give you all the required info – what settings to check, what workable solutions to try out, etc. Typically, you will get a response within less than 30 minutes, which means that waiting around for hours on end or even for more than one day to receive help is something out of the question. Our 60-minute reply time guarantee applies to any enquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support team reps are available at all times and they’ll respond to any trouble ticket that you open through our hosting Control Panel within less than sixty minutes. The response time is guaranteed irrespective of whether you have a general question connected to your semi-dedicated server or you encounter a certain challenge and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available 24x7 to cope with any billing, technical or general issue. In case you get in touch with us about anything that’s within our power, we’ll sort it out before we reply, so you won’t have to wait for hours or days while the problem lingers. In case there is something that you have to do on your end, we will give you the required info – what possible solutions to try, what steps to take, etc.