You will find lots of web hosting companies out there, however most of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you will receive through this channel of communication will vary depending on the supplier - several of them provide you with experienced phone support, others offer general and customer support only since some issues are more time-consuming and it is easier to be resolved with a support ticket, especially if the situation needs to be escalated. However, it's good to find that you can get in touch with your web hosting provider as there're a lot of small matters which can be managed effectively and in a timely manner with a call, not mentioning that you're able to get additional info about the services even before you become a customer.
Phone Support in Web Hosting
If you decide to buy one of our Linux web hosting, you can connect with our support crew over the phone for 14 hrs per day. We will assist you in choosing the ideal package for your websites as we think that it is better to discuss this kind of matters with a live person. In case you already own an account, we are able to assist you with any kind of sales/billing questions as well as general issues, even with some technical troubles that don't need too much time or escalation to a system administrator since it is more convenient to open a support ticket for time-consuming troubles in order to have all the correspondence in one place. We have telephone numbers in the United States, Great Britain and Australia, so you'll be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we offer feature real-time phone support for 14 hours daily. If you are unsure which package is appropriate for your sites, you'd like to learn more about the plan's features or you're looking for any other kind of info on our services, you are able to call any of the local phone numbers which we have in the United States, the UK and Australia and our support representatives will help you. If you already own an account, you will be able to contact us about general and sales matters, although we're often able to assist with a number of technical issues as well. For strictly technical troubles you should take advantage of our in-built ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option if your issue can take extra time to be dealt with or it needs to be escalated to our sysadmins.