Customer Support Channels
A One–Hour Ticket Response Time Guarantee
All your support requests will be responded to in no more than sixty minutes after the trouble ticket or e–mail was submitted. If your case requires further assistance from a system administrator, we will forward the support ticket or the e–mail to the person on duty, without delay then leave a note to notify you that more time will be required for discovering the optimal solution. If you take advantage of our Optional Managed Services package, all of the tasks included there will be carried out whenever you prefer.
An Outstanding Technical Support Service
We’ll be at your disposal 24–7–365 to answer any questions that you may have connected to our Website Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance handling server management procedures, you can have a glance at our Optional Managed Services package, which includes backup disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services
An Easy–to–Navigate Help Area
We have equipped our Website Control Panel with a detailed knowledge base, which offers exhaustive explanations of all its features and functionalities. Additionally, we have shot detailed video tutorials that will further reveal to you how to perform a specific task or solve a commonly experienced issue. All the instructional articles and the tutorial video clips are easily accessible from every Website Control Panel section through the Help and Videos buttons in the upper right corner.