1 hour ticket response
We are focused on giving a swift and proper response to each trouble ticket submitted by a client. Our knowledgeable tech support engineers will review your question and will offer you the best option. We offer a 1–hour response time guarantee for all support tickets. As a matter of fact, the average helpdesk ticket response time has proved to be 20 minutes.
A First–Class Client Support Service
Each member of our client support team has many years of experience in the Linux web hosting business and almost all of them have been with us for at least 5 years. They are all eager to respond to all your requests in the most proficient manner possible.
An Easy–to–Browse Help Section
To help you get a quick hint on how to use a given service, we have implemented a really intuitive Help section in the Website Control Panel. You can search through a vast selection of web hosting account administration articles and website administration articles, examine the F.A.Q. archive or watch our educational video tutorials.